Google+ Difference between Call Center and Contact Center
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Archive for November, 2014

28
Nov

“Dad, I’m just coming”, responded my 4th standard kid in the morning when I called him up.  In fact, I was waiting in the porch to escort him to the stand from where he picks up his school bus. When I didn’t notice any action, I came inside, only to find him enjoying cartoon video and chatting on my phone. It irritated me as I was also getting late for office. At once, I snatched the device from him and pulled him hurriedly with me.

Of course, such instances are quite common with everyone, and we can’t expect the Gen-Y to live their lives the same way as we did. We have come a long way. Things have changed a lot and so the tastes, choices and requirements. Keeping gizmos is no more a symbol of luxury, but has become a necessity. Audio and video conferencing, which were rarely heard or witnessed in late 80s or 90s, when we were at schools and colleges have become the mainstream, have become ubiquitous, and they no more spark our curiosity. With change, devices have evolved, but our ways of interaction and behavior even more than ever, today people are spending over 2.5 hours a day on non-voice mobile activities such as – instant messaging, emailing, accessing Internet, locating places, finding maps and direction, listening music and so on.

Well, you might be thinking that why I’m getting deviated from the topic – Difference between call center and contact center? Actually, the discussion holds an intimacy with the topic. Our requirements, our behavior and our way of lives, ink the manuscript of a business. And you won’t’ deny from it. And service providers like call centers or contact centers are no more a different entity. The notion of call center would be quite clear to all of you, I hope. I, you or better say we regularly interact with call center executives in our day to day life to find resolution to a problem, request or complaint about a service or product that we consume.

Call & contact – the two words sound more or less similar. However, the veracity lies in their scope. The former is restricted to voice only while the latter encompasses all sorts of communication, viz. voice and non-voice (fax, email, chat, Web, forums, blogs, etc.). The transformation from call center to contact center is nothing but an evolution in the customer service industry to adapt with the changing digital media consumption behavior of customers. Today, all most all sorts of businesses are shifting towards contact center solutions. Since, the move has gained patronage of IT (Information Technology), the evolved industry is also sometimes dubbed as ITES (Information Technology Enabled Service) providers. Service providers are making use of advanced cloud-based telephony solutions integrated with voice and non-voice features (Unified Communication) to connect with prospects and customers.

The quest of enhancing customer service experience, increasing reach in to growing market, seizing new opportunities and acquiring better reputation rating gave birth to BPO (Business Process Outsourcing), which in turn did no mistake in grasping the opportunities coming in the way by leveraging advanced cloud-based contact center solutions. Interestingly, contact center services are no longer confined to customer service, but are explicitly used for order entry management, sales and marketing, rending technical support and more.

Interested in getting the right contact center solution? Don’t look further. We not just market our solutions and services, but enshrine them with our post-sales support to let you focus more on business, less on technology deployment and maintenance.

27
Nov

As per Forrester, 89% of customers who remain unsatisfied with their brand often head to competitors. Hence, customer-experience matters a lot, and it defines the destiny of a business in today’s context, when the market place is getting more competitive, and consumers more demanding than ever. And, in this regard the role of contact center is no mean. To drive customer-satisfaction rate in the ever challenging world, call centers often make use of customized and responsive call center software.

However, like any other technology, call center software is no more different. It has its own advantages and disadvantages. Today, discussion is devoted to point out pros & cons of using call center software.

Pros of Using Call Center Software

Greater Control

As a call center software is installed or deployed on a server managed by the in-house IT management team there is less or no threat at all regarding downtime, availability, data breaching or other network based problems affecting operations. Exercising better control on on-site solution, managers can manage large volume of incoming queries from customers through different channels like voice, emails, voice-mails, fax, etc., efficiently. Based on feasibility of infrastructure, a call center owner can distribute the operation in different buildings as well by using reliable third-party public branch exchanges (PBXs).

Maximum Productivity

With Web-based, multimedia software interface integrated with intuitive, comprehensive, and easy-to-use tools, customer service representatives can deliver superior service to approaching customers. Its integration with CRM is quite purposeful and rewarding. Agents can easily view previous interactions, customers’ requests and complaints and their disposal status while resolving current concerns. Leveraging the skills of their representatives, they can handle inbound and outbound voice-based operations, manage email and chat queries simultaneously without any redundancy or time lapse.

Built-In Quality Monitoring & Recording

This is a must-have feature for every call center software to let it monitor active and non-active agents on real-time as how well they are handling customers or utilizing the provided resources. The supervision tool facilitates real-time dashboards, historical reporting and powerful quality management capabilities. This provides call center managers with a detailed insights or reports that can be instrumental in improving customer satisfaction and call center’s overall performance to make it profitable.

Cons of Using Call Center Software

Raises Total Cost of Technology Ownership

Generally, call center software starts from $300 to $750 per user/year. Reckon the price for a call center operation with a sitting of 100 agents. This is apart from the IT infrastructure costs, including servers,  storage, and manpower for their up keeping and maintenance. Moreover the price is only for voice-based feature. The more it increases, the more an owner needs to shell out. After meeting the expenses of staff and labor, and standard facilities & overhead expenses, call center operators are  left with little margin to pocket with. Moreover, their growing numbers is also a cause of concern, as intra-industry competition dwindles the revenue as outsourcing clients do more bargaining. Neutralizing hefty sum as software licensing fees exacerbate the situations.

Inability to Adapt with Change

Call center is a dynamic industry, and change is the only constant here – you might have read such statements many a time. Of the myriad of challenges that a call center owner face – fluctuation of process and attrition of agents are quite noticeable. But sorry to say the technology section is not going to bring any mercy on him/her. He or she still needs to make the entire payment of the licensing software. The software version is reluctant to entertain modern concepts like work-from-home or bring-your-own-device that can significantly lower the operating costs. Integrating call center software with the concept of Unified Communication is also no less challenging.

Growing Data Volume

Mostly call centers work on a 24/7 basis to keep their clients satisfied. When their people will interact with hundreds and thousands of customers on regular basis, obviously they will go on creating more data, which will ultimately demand more space for storage. However, getting extra network storage devices every month is a cumbersome task. What is more risky is to provide adequate safety and meet changing and growing compliance needs.

Thankfully, cloud based call center solution with the right blend of features and benefits is here. At Fonebell, we don’t go by the assumption of One-Size-Fits-All, rather than we build customized solution understanding your industry, prevailing and potential challenges and customers’ expectations. With a solution that always stays updated and running, you can focus more on your customers or clients.

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26
Nov

Cloud telephony –third party hosted telephone system – has become the latest craze among startup entrepreneurs in India. Zivame, Naukri, Druva, red-Bus, CommonFloor and Ola, are a few to name who have adopted the technology confidently to serve their customer-base. Let’s see how the new venture is benefitting them.

Cost Savings

Recall a moment, when you had multiple things to do at a time. Was it easier for you? Obviously, no. The same goes with startup owners. They have to invest with infrastructure, manpower, marketing and so on. Hence, there could be a big economic crunch. Thankfully, cloud-based telephone systems brings some relief as they thwart away the needs of procuring hardware, and thereafter skilled staff to setup, install and maintain them in the right condition to keep the business running smooth. All that an entrepreneur needs to have is VoIP-enabled phones. Wondering about charges? He or she has to pay for the number of users going to connect with the system or utilize the resource. The calling between the offices and its different internal departments is absolutely free.

Easy Implementation

Setup and installation of telephone systems has become a history now. Akin to the Internet connection sharing, different phone devices can be plugged with the network to make them alive. Quick, easy and seamless installation frees up their internal resources.

Minimum Downtime

When accessing your phone system from the Cloud, you can be sure that you will have the maximum up-time available.

There’s nothing worse than your phone system going down and not being able to make the calls that you need to, especially if you provide phone support to your customers. If something goes wrong with your system in the Cloud, there are steps your provider can take to get you back up and running almost instantly.

Building Your Reputation

A solid and trusted reputation is vital for business growth.

Delivering good quality services over the phone to your customers can increase the reputation of your brand, but if you’re constantly letting your customers down by dropping calls or being unavailable when needed; your reputation can just as quickly be destroyed.

Cloud telephony allows you to pick up calls from wherever you are, giving small and medium enterprises access to features usually only used by large scale businesses; thus allowing you to continue delivering the very best levels of service to your customers.

Cloud Telephony Grows With Your Business

Because you are accessing your telephone system from the Cloud, you have the option to add extensions easily, and so the system grows with your business. This can also be beneficial if you decide to streamline your business and need to scale back usage.

All in all, it is much more efficient than an on-site system. With additions and deductions to the number of users being handled remotely, all it takes is a quick phone call or email to your service provider.

Multiple locations serviced on one phone system

Many businesses operate more than one site, often in more than one country. This used to mean that the company would have to maintain multiple phone systems and contracts. With Cloud Telephony however, you have one system and cost across multiple locations. This saves both money and time; if you open a new location as your company grows, you can simply extend your Cloud system to that area.

The Latest Technology

By transferring your telephone system to a Cloud solution, your contract often includes automatic system upgrades. This means that your staff will always have access to the latest software and technology, there’s no need to remember to upgrade and you have the peace of mind that the system you’re using is the latest available.

25
Nov

Name a workplace, where records, their accuracy and availability matter the most? Unequivocally, you will vote for “healthcare system”. HIMSS (Health Information and Management Systems Society) believes that about 83% of IT executives working with healthcare provider organizations are using cloud-based services, and of them 66.9% are relying on SaaS-based applications. In terms of adoption, the healthcare industry occupies 35% of the overall usage share. What fostered them to switch to cloud computing? Obviously, it’s the information explosion.

How does the shift benefit the health care industry? If this question is resonating your mind, find the answer below:

Collaboration: Recall a moment, when a referred patient is getting treatment in a different healthcare system. And, the later system wants to communicate with the former system to know the progress made there. The professionals treating the patient may require critical information: clinical reports and findings, medication served and the outcomes thereof. In this case, cloud computing makes the synchronization of information absolutely quick and fast on real time thereby easing the future course of action.

Update and Upgrade: Healthcare owners don’t need to focus on the upgrade and maintenance of the IT infrastructure as it’s managed on the backend. Consequently, professionals can make use of the improved features, in a faster way and without any service interruption.

Mobility: Centralized web-based management of cloud applications is instrumental in facilitating the right information to right people whenever they need through any device. Thus, practitioners, pharmacists and clinical experts can coordinate with each other and provide better care to patients.

Security and Privacy: Today there is no dearth of cloud vendors offering HIPAA ((Health Insurance Portability and Accountability Act) compliant cloud services, hence, healthcare systems don’t need to endure the panic of breaching of data or privacy at any stage.

Decreased Costs: Healthcare institutions can get started with cloud computing solution with the least technology investment. Hardware infrastructure procurement and their setup and installation – such concerns have vanished completely from the picture. All that they need to do is to subscribe, pay the monthly subscription, and get started. Moreover, they can enable or disable service applications as per their requirements.

Exploring these capabilities, cloud-powered healthcare systems can stay up to the expectations of their patients and other stakeholders.

24
Nov

In the changing workplace landscape marked by the retirement of Baby Boomers and entry of tech-savvy Millennials, entrepreneurs need to adapt with advanced enterprise mobility and bring your own device concepts to withstand today’s challenges. Today, there are over 1.3 billion people who are mobile, either they work from home or are in need to stay connected and productive while on the move to deliver field service. Is the change really benefiting businesses? Definitely, it is. First, it has empowered them to transcend the restriction of usual 9-5 or other shift-time barrier and serve customers better with enhanced workforce productivity. Second, entrepreneurs can keep a check on the technology ownership cost (TCO), as they can cut investment on sprawling offices and IT infrastructure. Third, they don’t need to think of relocating their business or adjusting time to get resources or manpower as they can hire people from anywhere. Fourth, they have a wider choice in terms of talent acquisition.

To monetize the mentioned benefits, transformation of business communication systems is a must. And, what would be the better catalyst than the cloud-based telephony solution. But, how to ensure that the business communication systems are keeping up with growing mobile workforce? Try to find satisfactory answers to below questions. In fact, it’s a bit of introspection.

Is it minimizing service downtime?

Make sure that the business critical information is available to your intended professionals wherever they need it and across any device. This solution is explicitly helpful for energy and utility companies. Enhanced collaboration (voice, video and data communications) with workplace personnel and access to the right information helps onsite employees to resolve cases efficiently and speedily on the field thereby tackling service downtime and enhancing customer-satisfaction.

Is it enhancing operational efficiencies?

Are your people getting the information they need on time? Keep in mind that real-time communication helps in informed and actionable decision-making and it must be there to keep your field operation going smooth by deriving the best from every individual.

How secure is the communication?

Make sure that your business communication system is secure. Ask your service provider about the type of protocols available for encryption and authentication of inbound and outbound communication content. Are these protocols in compliance with the enforced cyber laws and regulations? Ask vendors to provide you with on-premises gateway firewall built with impeccable spam filtering to deter factors responsible for unnecessary depletion of Internet bandwidth, power or disk space. However, the implied security firewall should not interfere with the communication path.

Is your business communication system a true reflection of the mobile workforce productivity?

This is what you need to know. What type of business apps are they using? What type of content are they accessing? A latest survey found that 65% of mobile workforce use tablets at work but just 27% use them for the work purpose. Hence, a centralized monitoring system must be there in place to evaluate all, and let you know that how well your people are utilizing the business resources.

24
Nov

Heard a lot about cloud communications?? Are people around you already using it??? Do you think it is high time to make best of this technology, and install cloud based business communication tools in your small organization to boost productivity? But before you roll into the deal & invest in these services, you want to take a quick look on few of its advantages. If so, here you go!

1. Low Costs

Cloud unified communication service for small businesses is affordable than the conventional telephone systems, as it removes the need to pay for maintenance, installation and uninstallation of the traditional phone sets. Business organizations are charged for the cloud telephony services on the concept “pay as you go”. The less you use, the less you pay, without interference of third party service provider.

2. Rich Features

Some of the features, like automated attendants, voicemail options, etc., are really impressive that make cloud telephony services different from the crowd. Hosting a phone system over the Internet gives reliability and highly secure communication system. In fact, it excels in giving high call quality & seamless connections between two communicators over a secure Internet network.

3. Scalability

Depending upon the ever-changing business needs, you can make adjustments in the on-premises phone systems to conduct flawless communications within the organization. Expanding businesses, like small scale business modules, can make most of its scalable features & reduce burden on in-house IT departments.

4. Mobility

In the modern business scenario, it is not necessary to stick to your workstations round the clock. Instead, the implementation of the unified cloud communications allows professionals to stay connected, anytime anywhere. The remote employees can stay tuned in business processes without making extra efforts.

5. Disaster Recovery

To conduct excellent business, it is required to keep the phone systems up for 24 hours across 7 days in a week and consistently stay connected with customers. The cloud based business communication services protect voice of your business during all disasters by giving redundancy, resiliency and reliability.

Still unsure? Get in touch with Fonebell team to acquire more information on cloud based business communication services.

21
Nov

There are people who enjoy doing everything on their own. If they have to manage money, they research on investment schemes and open relevant account in a bank to accomplish the aim. Or if they need to maintain cars, they keep changing tires, filters or fluids while reading manuals. However, with time these tasks may become more complicated. At times, busy people and organizations find it difficult to manage everything well, and they hire specialists to do specific jobs & focus on what they do best. And this is the point where role of services providers, like Fonebell, become prominent in introducing managed cloud solutions.

What do you understand by managed cloud solution? Well, to make the explanation of this term little simpler, it is said that each cloud is required to be managed by someone. It cannot be managed on its own, without intervention of an individual or a service provider. As the data owner who associates with the private cloud is not good at managing it, and also he does not have enough time to do it, the job is usually done by third party service vendor to escape hassles.

Every business organization has two main options, and it can pick any of those depending upon the convenience.

  • Option #1 The business organization can do it everything on its own. It can hire and train a team of experts to do various business functions and let them perform difficult tasks to manage cloud infrastructure & tools. Or it can even contact multiple vendors and distribute different tasks among them; one can manage cloud infrastructure, next can look after servers, and third can take care of support concerns, and rest may find VMware in colocation facilities.
  • Option #2 The business can also employ a trusted partners for managing most of the cloud functionalities.

The option to choose a third party vendor to completely look after control and management of the cloud is generally referred as managed cloud solutions. In this way, the organization can focus on the core business activities and pay less attention to what is going on with the cloud; moreover, it makes the business more powerful with useful cloud computing solutions without actually getting involved in everything. In this way, the businesses can work faster, instead of being burdened with heavy pays of expert IT professionals, like system administrators, ops engineers.

The managed cloud vendor, like Fonebell, provides big economy of expertise to the customers. The third party’s professional engineers are not only capable of handling client’s computing, networks, storage and operating systems, but it also manages the complex application stacks running on the infrastructure. These might involve ecommerce platforms and latest databases. No other cloud service, but managed cloud solutions leverage every client to pick any IT functionalities to manage on their own or in-house, whilst leaving rest of the cloud responsibilities on the service provider.

Depending upon the infrastructure level, most of the service vendors include following services into cloud services.

  1. Performance tuning and testing
  2. Architecture guidance
  3. System monitoring, reporting and alerting
  4. DNS management
  5. System administration & operations
  6. 24×7 support
  7. Proactive communication
  8. Backup & disaster recovery
  9. Compliance management
  10. Database administration and security
  11. Developer support & training

There are 5 benefits of hosting managed cloud solutions.

High Availability: As the managed cloud is created around high availability private cloud infrastructure, there is redundancy built with network security, multiple hosts and SAN storage. It gives flexibility for failover protection, and unique ability to maintain & update hardware, without maintenance window.

Network Security: Secure and dedicated firewalls, IDS/ IPS and VLANs are put into place for cloud servers. It maintains highly secure and network dedicated environment on private cloud.

Cost Effective: Managed cloud hosting is cost effective, like public clouds. The service users need to pay monthly in return of the cloud hosting services. There is no need to buy servers on hourly basis; moreover, it is suggested to run long term apps on hourly basis to reap more cost benefits. Not all business apps take benefits of managed cloud hosting. Test servers, development servers and research computing are non-critical system that adopt spot demand pricing available in the public cloud utility. However, there are many other business organizations that wish to ensure availability of corporate data and security with the help of managed cloud hosting. The biggest advantage of choosing managed cloud solution is – it provides availability of data and security like dedicated private cloud at a brilliant price, which is far less than price of other hosting solutions.

Resource Balancing: The third party service provider knows the maximum resource availability of the business, and it suggests the flexible functional plans to manage the use, distribution and sharing of resources in best possible ways.

Hybridize using Physical Servers: Here the significance of hybridizing database engines and apps is – these elements that cannot meet the performance needs on virtual server or it is required to execute them on physical server for accessing hardware resources – can share dedicated network having cloud servers to create hybrid virtual & physical serve in one system.    

Outsourcing Managed Cloud Solutions

To not keep yourself busy in monitoring, controlling and managing everything, IT specialists recommend business owners to outsource managed cloud solutions to enjoy end-to-end hosting services and make the company workflow seamless and faster. It makes the right use of available resources, instead of spending too much on buying new resources every time business is in need.

Managed cloud solutions offered by a third party service provider, like Fonebell, gives you the flexibility to switch your currently working cloud model to the managed cloud, so as to let you make most of it. Besides, the technology outsourcing has made it easy for the businesses to get peace of mind, without roaming here and there with the burden of managing cloud liabilities. Whether you own a small or a large business organization, nothing else could be wiser than looking for professional managed cloud hosting solutions.

20
Nov

Mobile Device Management (MDM) for small businesses is a process to administer mobile devices, including smartphones, laptops, desktop PCs and tablets working in a specific company network. Basically, remote devices are managed using third party software equipped with fully functional management features. These services are really necessary as they help teams to connect anytime anywhere, and let them work collectively to conduct seamless business.

With flexible MDM functionality, it is easy to perform over-the-air distribution of data, configuration settings and applications for different technology gadgets used for establishing online & offline connectivity. Earlier Mobile Device Management solutions for small businesses only supported basic devices running on its own platform, but with the changing times & increased popularity, MDM supports desktops and laptops worked on mobile platform itself.

How MDM Functions?

The MDM solutions have a server component that sends management commands on the various mobile devices found in the network, and a client component that runs over the headset & implements management commands. However the client and server components depend upon the service provider; at times, both are given by one service vendor without involvement of the other source.

The technology gives exposure to BYOD (bring your own device) approach & so it is beneficial for both company-owned and employee-owned devices within the organization. Over the years, “bring your own device” approach has become quite popular at workplaces. It succeeded in reducing the operating cost of businesses significantly. Employers and employees both are benefiting from the trend. Wondering what has MDM to do in this? Well, MDM allows business organizations to give secure access of internal networks to employees on their preferred devices. On the other hand, these devices are remotely managed and monitored giving least disruption to employee’s work & schedules.

Buyers demanding for BYOD currently call to make great efforts for remote device management and increase security solution for devices and organizations. In a way, device management helps in reducing business risks and support costs by protecting, managing and controlling configuration settings and data for various devices available in the network. In fact, the main aim of the MDM tools is to optimize and boost functionality of mobile communications network by making tough efforts to minimize downtime and costs.

18
Nov

Evolution of the Information & Communication Technology has pushed the multi-device culture and people are using more than one device and/or channel to connect with their brands. Customers have evolved over the years, they are more powerful than ever as information is now just a click away. They have become the center of the business. And, this change has led scholars to coin the phrase – the customer is king. Hence, contact centers need to tap into conversation of customers no matter where they are happening. And, for the good reason, it’s happening now. After documents, emails, movies, videos, CRM and ERP making their ways to cloud, now watch contact center and its services following the suit.

With cloud telephony vendors coming hand-in-hand with CRM vendors the era of call center transformation has begun. Find below how cloud is transforming the enterprise call center and its services.

Cohesive and Unified Communication

Amalgamation of interactive voice response (IVRs), automatic call distributors (ACDs), outbound dialers, web-based communication and others with cloud technology has helped enterprise call centers to significantly lower the operational cost and enhance the agility of the infrastructure and productivity of agents to deliver more to customers. Integration with S-a-a-S CRM can be leveraged by customer service representatives well. Now a wealth of data pertaining to customers’ life-cycle that was earlier distributed across different departments is at their fingertips to respond well to customers’ queries. Representatives can also route calls easily, if required, to desired departments as per customers’ consent. Overall the responsive system eliminates unnecessary frustration, reduces wait times and lowers customer churn.

Lower TCO (Total Cost of Ownership)

The better cost value proposition of cloud contact solution is likely to transform the contact center operations of both small and large enterprises. Wondering? The rationale lies in its usage-based pricing model, no upfront technology investment, freedom from upgrade and maintenance, its potential to facilitate everything on the Internet, and built-in flexibility and scalability to withstand changing business needs. The provision of agent desktop functionality via a browser is a prominent contributor in releasing call centers from its four walls to distant geographies resulting into the birth of work-at-home culture in call center industry that let them shun investment linked with infrastructure and people-related cost pertaining to training and retention. All have significantly lowered the capex (capital expense) and the TCO. Experts believe that cloud contact centers save 30-50 % on their operating expense and achieve better customer-satisfaction rate than their counterparts reluctant in adopting cloud.

Despite showering benefits, the adoption of cloud solution is happening at a snail’s pace. Assessing the background, Fonebell reveals three major barriers in the process. First, most of the call center entrepreneurs are likely to wait for the product life-cycles (which is nearly 10 years) of their hardware equipment to get terminated. Second, they are not fully assured that cloud contact center management solution will deliver the same call handling capabilities which are available with traditional infrastructure. Workforce management and scheduling are their major concerns. And, third, data security and compliance questions are also plaguing their IT management and decision makers. They doubt that the work-at-home environments will take away the control from their call center managers.

Understanding the crux, Fonebell offers end-to-end contact center solution matching client’s needs right from consultation, deployment and migration to support under one roof. We offer proactive security solution to check security and compliance issues, the uncertainty perceptions that inhibit entrepreneurs from taking a leap to the cloud. Thus, they can don’t need to focus on housing and building servers and networks, rather than they can focus more on their business and customers to successfully compete in the marketplace.

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18
Nov

Since ages, communication has been an important aspect to maintain integrity and authenticity of the businesses. Whether it be rulers running huge ancestral businesses or today’s qualified & technology-dependent entrepreneurs, uninterrupted communications for conducting flawless business is one thing no one can miss out. From time-to-time, channels of exchanging business messages have altered, but the idea to communication with distantly located business partners or clients is still very clear.

Over this long period of years, technology based innovations have, undoubtedly, made our life easier. Teleconferencing is one such advent that has made it simple & hassle–free to communicate with the colleagues, business partners and clients sitting thousands of miles apart. It is a smart technology that allows connecting a number of phone lines to let people talk, exchange messages over the professional matters. The strategic teleconferencing tool is deployed by the company in multiple locations to speak to one another without any disturbance. Considering the current economic downturns and business cyclical shifts, most of the businesses are implementing teleconferencing facilities to improve company productivity, save time, minimize traveling expenses and engage employees at various levels.

Here are some of the benefits of teleconferencing services.

  • Cuts Down Travelling Bills

There is no need to travel to far-off places when teleconferencing services can allow professionals to connect to anyone on the earth. Mainly, businesses having multiple business offices & federal government agencies adopt this technology for sharing important info, holding meetings and conduct discussions with associated people.

  • Saves Time

No travelling means lots of time to perform other business tasks. The saved time can be utilized more productively for carrying out core business operations.

  • Boosts Business Productivity

As teleconferencing services enable all the employees, working at different locations, to communicate & coordinate seamlessly for long-distance meetings, it boosts the work processes and that results in improved productivity.

  •  Shorts Notice Scheduling

With the smart teleconferencing systems and their amazing features, like dial-in access & toll-free dialing, allow employees to have ad-hoc teleconferencing meetings at very short notice.

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