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Blog

09
Dec

It’s true that in the era of consumerism, the opportunities have spiked manifold. However, you should be ready to grab them, the very moment they strike at. Leaving your callers on the call-queue, not responding to their queries in the right way and in time, not showing professionalism and courtesy, and in any way dishonoring […]

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ACD
07
Dec

To get the best benefits from the business, you must make sure that you are availing the best IVR services provider and Fonebell is the best to consider in this category. Business is a challenging proposition these days and if you want to race ahead, you must show the best innovative aspect to give a […]

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02
Dec

Increasing profitability, increasing business growth, reducing operational costs, attracting and retaining new customers, complying government policies and regulations, improving quality of products and processes, improving workforce productivity, keeping pace with competition, and many more. The list of challenges facing off SMB (Small and medium business) today sees no end. Fortunately, contact centre services have emerged […]

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26
Nov

Call center software solutions successfully complement customer relationship management solutions. Due to their rewarding capability, many BPOs, particularly those dealing with call center services are succeeding in withstanding the SLAs (service level agreements) as mandated by their clients. Besides, their affordability attribute has erased the TCO and operating expense concerns that has puzzled startups and […]

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25
Nov

Contemporary business communications or business communication solutions are orchestrated on Internet protocols (IP) or Internet or cloud with IVR being their key component. Compared with the traditional PSTN (Public Switched Telephone Network)-based business communication systems, these are more agile, flexible, affordable and secure, and more competent in delivering the benefit of universal communication via multiple […]

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