Google+ Business Communication System - Fonebell
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Business Communication System – Administration

Web-based Admin Panel

Web-based Admin Panel

With reliable Fonebell’s communication technology, it has become simple to add users, go through call logs and view relevant information, as long as you have Internet access on the system.

Full-featured Call Reports

Full-featured Call Reports

Looking easy ways to create call reports? If so, you can go with Fonebell’s filter options for creating detailed reports using call logs. Use trusted tools for creating detailed call reports!

Graphical Queue Reports

Graphical Queue Reports

Fonebell’s proficient collaboration tools enable users to create graphical queue reports for keeping record of every call – average hold time, call volumes and details of completed calls can be monitored.

Real-Time Queue Details

Real-Time Queue Details

No more hassles in reprioritizing calls in flash. Stay updated with availability of agents and call volumes. Fonbell offers you to reprioritize call for increasing customer service levels.

Productivity Stats

Real-Time Agent Productivity Stats

If you wish to evaluate the real-time agent productivity stats to manage calls in the queue, look for phone solutions from Fonebell helping you to monitor and control customer calls.

User Group Permissions

User/Group Permissions

Do you wish to authorize specific call agents for making long distance calls? Fonebell allows you do it by using group and user permissions feature to letting responsible hands to do the job.

Toll Restrictions

Toll Restrictions

With the help of reliable phone solutions that can help you restrict calling abilities of your call agents, you can distribute the international calls to the expert agents for better customer services.

System Alerts

System Alerts/ Notifications

Enable notifications and system alerts to indicate that the agent is not in predetermined performance metrics. Doesn’t this sounds professional? Yes, Fonebell lets you to take this leverage!

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