Now-a-days the essence of communication is not just important in business, but it has found a sweet spot to experience in educational institutions as well. Many of the colleges and universities have resorted to cloud phone system for improving upon the service deliverance. In the presence of cloud phone services, the students are getting the best resorts that can be availed. Many video coaching and tutorial classes are being run by the institutional authorities to help bring about a change in the service deliverance. Most of the students are also getting the queries met pertaining to the course and subjects through the IVR solutions and they are ridden of the burden of travelling to the colleges and universities to get the idea that they need. So, you could definitely witness that the possibilities of getting the best service always passes through an effective communication solution and cloud phone system is one of the alternative that have been defining the dynamics in a new avatar. So, if you talk about the Indian landscape, you will get to know that there are many challenges and possibilities that are waiting to be grasped and with effective communication, you can make sure that you are meeting with them in the best way.
Take a look at how cloud phone services are empowering the educational institution in India.
Digital schooling: The possibilities of place utility has been widened with cloud phone system. You are not bound by school or college to read, you can avail different software system that allows easy access to schools and colleges and gets things streamlined rightaway. So, if you are able to get the advantage of reading from home, you will always like to avail it rightaway. With digitalized and completely video related coaching, you can make the most happen in real time.
Cloud has made the schooling and college a completely digital landscape. You can complete the assignments online, at the same time, there are also possibilities where you can get the coaching seasons organized at home. With IVR solutions, you can record the lectures and insights and gain the prominence of getting knowledge in the best way possible. So, if you want the best, cloud phone system is always the resolve that can be relied upon.
Cloud phone system are capable of bring collaboration not just in enterprise but also in educational institutions. In the presence of cloud based solutions, students can employ the Bring-Your-Own-Device (B-Y-O-D) concept to help streamline their learning. This helps students and teacher collaborate and work towards a better tomorrow in education.
Adding another chapter to its long-drawn commitment to empower businesses, Fonebell Cloud Phone Solutions provider has introduced cloud-based IVR solutions for all prominent B2B and B2C players across different sectors like hospitality, healthcare, telecom, finance and banking and BPO dealing with outsourced call center services. The move is likely to benefit companies by improving their business agility and workforce productivity while at the same time reducing queue wait-time and operational expense. Definitely this would help them to get an edge over their competitors by improving their sales and service besides the Customer-Experience rate, a key business-differentiator term in today’s era.
Fonebell’s IVR solution can be integrated with all types of cloud phone services plans and can be customized according to the industry needs and amount of queries a particular business receives on hourly, daily, weekly or monthly basis. Fonebell’s latest business communication system is instrumental in streamlining different business operations. It not just handles sales and marketing and customer service processes but allows a business in easing internal business communication among different departments. Being a cloud-based business communication system, it can be extended well to connect staff or branches that are located geographically apart from each other.
Wondering how does IVR-based cloud phone solutions work? Let me explain a bit about the technology behind. IVR solution is an important component of computer-telephone integration (CTI) system, where the inputs (generated by pressing phone-keypad buttons) received from callers are transmitted to the computer through dual-tone multi-frequency (DTMF) signals. Speech-recognition technique is also used as an advanced alternative to such signals. Based on that stimuli, the computer processes the requests or complaints received by the callers. For instance, a company interested in marketing its products or services can deploy an IVR order form of that effect. This would help the caller to enquire about the available products or services, and place requests by just pressing the relevant keypads or buttons of the phone, if he or she is interested in them. Across different sectors, we can see IVR solutions playing a pivotal role in managing volume of calls with the least human intervention.
IVR system is an innate component of automatic call distribution system, multiple call-queue management, call forwarding and call routing. Besides, it has emerged as a powerful self-service desk as it can be used to retrieve real-time information pertaining to the queries received from the authorized database. For instance, call centers of banks, telecom industry and other sectors often dispense most of the information to their callers automatically.
Necessity is the mother of invention — the arrival of cloud telephony in India is nothing but a reverberation of the same. Marked by the growing per capita income and growing purchasing power, India is beaming. India’s consumer confidence is ascending as well at both urban and rural fronts. The latest survey by Mckinsey Global Institute put India on the top of the global consumer confidence. The trend of increasing confidence has been witnessed 7th year in a row. Rating agency CRISIL is also optimist. According to its survey, online retailing would grow threefold by 2016 with a net worth of Rs 50,000 crore (US$ 8.06 billion).Thus, we can see India is getting transformed into a major investment hub, where not just domestic but global corporations are trying to get their foothold. From FMCG (Fast-Moving Consumer Goods (FMCG) companies as big as Hindustan Unilever (HUL) to automobile giant like Hero Group to online retailer like SnapDeal to Chinese technology major Huawei and Gionee to Taiwan-based Foxconn, all are heading towards it to take advantage of the market which is home to 1.28 billion people or where one out of every 7th of the world population live.
Thriving in this global economy is not easier, and hence, businesses are taking help of advanced technology solutions and services to have a competitive edge over competitors. Cloud phone solution is one of those vital components. However, the move is not something entirely new. Cloud computing is an innate thing that we have been using since the dawn of Internet. Isn’t so? First emails, then social media, and then the likes of Microsoft Office, Exchange and other cloud computing services or components that made working together better and smarter transcending the geographic and demographic barriers.
From hospitality to healthcare to banking and finance to education — cloud phone systems have found their takers in every sector in India and there are good reasons for that to happen. First, cloud phone systems or VoIP phone solutions are easy to install and integrate. Unlike public switched telephone network (PSTN) where the recipient vendor was supposed to wait for the feasibility clearance by the communication service provider at the particular area, and then for tedious cabling and wiring job to get completed over weeks and months, here things are streamlined — no more the party is required to strand for the feasibility test and neither there is upfront hardware investment. Anyone can get started with the cloud phone systems in a jiffy — all that is required is the availability of the Internet.
Once VoIP phone solution swings into action, the owning party can customize it to match their operational needs. Their staff can keep or discard features and tweak their settings to ensure better collaboration among different or in the same department(s). Interestingly, the leading cloud telephony service providers in India like Fonebell backed up by their strong and secure network servers can facilitate maximum uptime to their clients. This is the utmost requirement of today’s businesses and enterprises to drive workforce’s productivity with better utilization of resources and information, and give better experience to their partners or customers, whom they serve.
Work anywhere, anytime and on any device, i.e. the mobility attribute is no more restricted to computing and gaming anymore. It has found a new dimension and has emerged as an effective alternative to telecom. By facilitating real-time connectivity via voice, data and video against an affordable pay-as-you-go subscription, cloud phone solutions are gradually eroding the revenues of telecom service providers but for a good cause – transforming the business working methodology.
The simplistic definition of ‘company’, if we go by Wikipedia, is ‘a company is an association or collection of persons sharing a common purpose.’ And undeniably, communication provides a framework for that to happen. The better the communication goes, the better move the business operations and transactions. VoIP service providers are offering all kinds of contemporary communication and collaboration tools with their business telephone systems to help businesses and their consumers achieve their objectives. Let’s see how their attempt is helpful in increasing workforce’s productivity and business efficiency in the healthcare industry:
Making healthcare services easily accessible over phone or IVR
Real-time connectivity via cloud phone services eases patient administration and billing. Outdoor patients can easily book an appointment over the IVR (Interactive Voice Response) system with departments and doctors of their choice. The hassle-free experience improves the rapport of the hospitals with their patients. Health-review task for the discharged patients can also be eased in the same manner. Thus, cloud phone solutions improve the business efficiency and thankfully without asking for any big infrastructure or human resource investment.
Improving productivity and patient satisfaction
With improved team collaboration favored by cloud telephony services, it has become utter easier for hospital departments, medical professionals, and labs to share patient history, disease symptoms, observation and treatment details, and care activities that were offered as part of the treatment. This helps in better decision making and future treatment of admitted patients. The follow-up tasks can be made easier too as patients can share their health-progress report with their doctors from the comfort of their homes.
Reducing functionality cost
Enhanced coordination and collaboration reduces the functionality costs of hospitals, and lets them pass on the same benefit to their patients. Thus, the cloud telephony system is evolving not just as a means of differentiating the quality of service but also gaining a competitive edge.
Business is a proactive realm and you must have sheer dynamism to make everything happen in the best way. If you are looking for smart solutions, in that case, cloud phone solutions are one of the alternatives that you can deploy in the first place. When customers are calling, in that case, they are always looking for answers and when they get them in the first place, in that case, that brand resonates in their memory. So, as a business, you would always want your brand to always strike the customers mind when they are looking for relevant services. With cloud based VoIP systems, you can get the advantage of getting the customer hooked to your service every now and then. Now-a-days, the cloud based solutions have provided an added advantage to the entrepreneurs. They are able to undergo scalability, flexibility and agility using the cloud phone systems.
The basic advantage is that Bring-Your-Own-Device (B-Y-O-D) can also come in the picture with cloud. You don’t need logistics or support, all you need is a vibrant solution that works in real time. When you are going for the cloud based solution, in that case, this things are ascertained in the best way. So, you might wonder about the cloud phone solutions and how they work in real time.
If you are thinking about the cloud phone system, in that case, the working of this system is pretty simple. The system follows the Internet protocols and all you need is just the Internet connection and the customers calling you through different medium. So, they can call through voice, emails or even video. With the help of IP over the cloud, you can get the customer to engage in video calling pursuits. So, you are always getting a better customer experience going in tandem with the efforts of your business.
With the help of cloud, you can also integrate the CRM and store valuable information for future referral. When you are storing the data and other information in the system, in that case, you are always getting the opportunity to evaluate the information and put it into your analytics for deriving the real time results. With cloud phone solutions, you can enjoy call recording, monitoring and this also helps in evaluating the performance of the customers. So, once this thing is ascertained, you can get the best by deploying the right cloud phone solution.
Communication needs are dynamic and if you are engaged in any business, you must work towards improvising on the communication tools. In the past, PBX system was an option; however, with the change in time, the dimensions have changed. The demand for cloud phone system has resonated in the fore. Well, if you are wondering why, in that case, it is because of the subscription advantages that it offers. At the same time, unlike PBX system, cloud telephony IVR fits almost all the business. Customers as well as employees are always looking for smart solution and with cloud telephony in India, you can definitely turn things around. Now, you might wonder how, well, it is through innumerable features that it offers like automatic call distribution, call parking, optimized call barring and call blast. These features are essential part for improvising on the business prospects, so if you are looking for latest cloud solution then it will definitely turn the roulette of market in your favor.
How deploying cloud phone system or also known as office IP phones can hel;p your business thrive.
Sales Force Automation
If you are having cloud phone system, in that case, you can manage the lead generation through answering every customer that calls to you. If the customers are calling for product and service, in that case, through contact management dynamics of the CRM, you can get the grasp of the track record of the customer and optimize the probabilities of sales. When opportunities are converted, magic starts to happen. With customers getting all their answers and business providing them the dynamics, you can easily make the most from your investment.
An enterprise can grow with lightning speed if teams and departments are always updates. A platform that allows free communication and flow of information at the right time can dramatically improvise the dimensions of taking faster decisions and improvising the prospects of the organization. So, the moment you get cloud phone system, in that case, direct messaging can happen at all levels. At the same time, better team collaboration can happen at all level.
The market has gone social and if you are having a cloud phone system that allows social connectivity across diverse social media platforms like Facebook, Twitter, LinkedIn, Pinterest, in that case, it will allow customers to have a much better reach and they can communicate with the business in the right way. So, it improves the brand reputation of the business and improves its market presence.
Marketing is pretty dynamics and with cloud phone solutions you can make it truly mesmerizing. When you are getting to the customers through emails, calls, video conferring and other visual campaigns, in that case, it improves their perception and allows the business to improve its prospects in the best way.
Cloud telephony services can be an excellent resort for monitoring the inventory, with the help of proper flow of communication, every team can be well informed. So, the billing, inventory, marketing, sales and service team are always keeping a note of everything that happens in the enterprise. The information is communicated and it improves the service dynamics of the enterprise.
With cloud phone system, you are never under the pressure of adhering to the communication requirement. As long as you have IP hosted cloud phone system, you can improve and reduce the requirement of the enterprise as per requirement. So, you are always getting the leverage of increasing and decreasing the communication needs, as per the situation.
India is the hottest destination for businesses offering cloud computing services. The cloud computing industry involved in designing and offering various cloud hosting, cloud server and other cloud related services is expecting high growth rates across all cloud services market that also includes VoIP service and cloud ERP services. As high as 65% of large businesses are preferring to invest in cloud technology, cloud services and cloud based solutions in the years to come. The Indian public cloud market is expected to grow to $1.9 billion (about Rs 12,000 crore) by 2018.
Fonebell Cloud Phone Solutions are offered under three plans, viz., Foenbell Auto-Answer (exclusively matching the needs of startups), Fonebell Enterprise and Fonebell Contact Center. The last one that demands the need of the DSL carrier line installation features VoIP telephone systems, while the former both can be deployed without the carrier line. However, the company hasn’t made any bias while offering the basic communication and collaboration tools. For instance, IVR-based voice prompts, auto answers, music-on-hold, intercom, call parking, recording, and scheduler among many others are available with all. These features are sufficient to keep people and departments within any organizations stay connected to keep the business operations moving smooth.
Depending upon their needs, businesses can also upgrade the basic plan to the advanced one at any point of time to enjoy other salient features like ACD (automatic call distribution), queue management, link server, heads up display (HUD), and group policy management to give an edge to their business communication system. When should you think of getting this upgrade? Probably, when you need to control employees and departments that are geographically dispersed. These feature drastically cut down the travelling and operational expenses and also help the enterprise to cope with less resources.
However, change is the only constant in the context of business and its supporting technologies. The further growth in sales would definitely ask for the implementation of post-sales customer support. This in turn would mean, managing more calls and staying responsive round-the-clock, if required, to ensure that the customers or partners are satisfied with your product/service. To make it happen without any stress, Fonebell has crafted the last plan that is Contact Center solution. This is equipped with HD video collaboration with screen sharing, web browser click-to- dial plugin, audio conferencing, on-demand recording (For Outbound+ Inbound both) and many other features apart from what we have discussed so far.
Sounds interesting? You may get in touch with a Fonebell consultant to find a befitting cloud hosted phone system to empower your people with the right set of communication tools thereby enabling them drive your business without any constraint.
Communication is slowly and steadily gaining resonance for forging strong relation with the customers, and unlike the old businesses, the new businesses are involved in deploying highly dynamic communication solution that allows faster exchange of information. Most of the enterprises that have high market value resort to “hybrid cloud phone solutions” and small enterprises and emerging businesses are resorting to regular cloud telephony service to fuel their communication. Even customers prefer smart business solutions and if your cloud phone system allows them to connect instantly and enable them to use the technology without any hassle, in that case, probabilities of customers getting satisfied every single time multiplies. So, if you are planning to make an investment in cloud computing applications? Have you ensured that cloud software that you are selecting will make your business needs met? Are the cloud service providers offering VoIP calls or are they charging extra for that service.
You must check everything in the first place. In most of the cases, often the people are in haste and they often choose the wrong cloud phone service, the end results is that they are always having a tough time after getting the service from such providers. So, you must always pick the right cloud phone system. Take a look at few of the features that define a good cloud phone system.
Cloud telephony services are always priced above the normal mobile phone system. So, if you are going for cloud telephony, in that case, you must make sure that customization plays a crucial role. In the cloud telephony service, often instead of paying a monthly rental, folks get the offer of pay-as-you-use. So, it always keeps them one step ahead while looking for a profitable proposition in the use of communication system.
Often almost 70% of the customers are looking for local service support, so if you are availing any cloud based phone solution system, in that case, make sure that the provider has technicalities deployed to every time make the customer feel that they are calling a local provider. If that is happening, in that case, you will really have a pleasurable experience deploying such cloud phone solution.
If you are availing a cloud phone system, in that case, major part of the functionality will be handled by the provider. So, you will have to make preference while getting to use the service. If you want to have control over the communication and don’t rely entirely on the provider, in that case, you will have to think accordingly. You can go for D-I-Y (Do-It-Yourself) or D-I-M (Do-IT-For-Me) method as per your choice. But make one thing clear that the cloud phone service provider is giving this service that you demand.
With the help of Application Program Interface or also known as API, pooling of data and information is ascertained. So, you must be aware to pick the right cloud phone system that allows easy transferability and integration of data without any hassle. If you are able to get that, in that case, you can definitely make the most from the cloud phone service.
Phone solutions are still considered as the most preferred channel for contacting and supporting clients/ customers and it is not like it has become outdated with the emergence of technology; rather, it has transformed into a new version of 2.0 with cloud phone solutions, cloud services for small business, cloud contact center solutions and hosted VoIP. Though the names to address them are myriad; however, the gist of the story remains the same everywhere. You need proper communication dynamics to keep the customers always attuned to your service. If you have highly interactive solutions that make customers always get their queries and doubts done away with, in that case, one thing is evident that you are the king of the market. Proper communication results in brand building and with brand comes the growth and expansion. So, it is just like connecting the dots to get to the end of the story. However, keep one thing in mind that deploying hosted VoIP or cloud phone services is never an easy game, you need to have the foresightedness to deal with all possibilities and outcome that can pop out of the blues. So, when you are choosing a cloud phone solution for you, in that case, you must make sure that you are having the right knowledge to pick the best that is available in the business.
In this piece, you will get to grab the best solutions by figuring out the source. This piece will discuss and bring in the fore the traits that make a cloud phone service provider a distinct reputation in the business.
Accessibility: When you are choosing a business phone system, in that case, you must make sure that you can access it from anywhere. When the employees are not bound by the office, they can work in the best way. Just imagine that if employees are on leave and still they can come forward for support if the call volume has suddenly spiked, so it will always leverage the business 24*7. When you have everything planned for perfection then things start to happen for the business. With a phone system providing accessibility from anywhere, you can have business going in the best way.
Scalability: Deploying telephony solutions means investment and that too colossal. So, if you get the advantage of flexibility then you are doing better. Suppose, if the number of agent increase suddenly, do you have to install new telephony setup altogether; but just imagine this scenario that you have a telephony solutions that responds with the organizational growth, in that case, things would be altogether different.
Voice Coded: When you use Internet based VoIP system, in that case, the voice is converted into coding and from there the functionality happens. The voice coding converts the analog signal into digital ones for better acceptance and audibility. This improves the customers experience over the phone.
Integration: If a cloud phone solution is well integrated then support teams are always connected and they are able to provide the best resolve to the customers. If one of the agents who is catering to the customers are getting stuck somewhere, in that case, some other agent may come in and provide the resolve without annoying the customer. So, if your cloud phone solutions is able to provide this kind of integration then you will definitely have a good show for sure.