Google+ Contact Center Services - Fonebell
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Contact Centre

Call Queues

Call Queues

With steadfast phone solutions, Fonebell allows your agents to manage call queues and set estimated call limits seamlessly. Customize queue prompts and call routing help you on-the-go!

Unlimited Queues

Unlimited Queues

Creating call queues and managing them across the departments on priority levels give you the leverage to track important calls and connect them on concerned extension within no mentionable time.

Agent Login

Agent Login/out with Reason

Now, it is easy for your call agents to log-in and log-out of call queues using Fonebell’s communication tools, and their managers can even have a look at login/ logout status at any time.

round-robin fashion

Skills-Based Routing

For managers, it is important to transfer calls to expert agents depending upon their skills for boosting revenue & productivity – Fonebell do it for you using prioritization layer in call queues!

Queue Priorities

Queue Priorities

Not only call routing and handling, but Fonebell communication solutions enable you to transfer calls only to logged-in agents for decreasing waiting time and giving quick assistance to the caller.

Advanced Agent and Queue Reporting

Advanced Agent and Queue Reporting

To keep an eye on business productivity and ROI, you can go with contact center tools offered by Fonebell supporting you to evaluate performance metrics, call patterns and queue parameters.

Barge, Monitor, and Whisper

Barge, Monitor and Whisper

Call handling process urges managers to take up the complicated calls, examine quality and guide call agents for improvement – let Fonebell assists you in the process of training call agents.

Call Recording

Call Recording

How Fonebell enables you to evaluate the quality of calls and increase productivity? You can record calls using VoIP tools for quality analysis and give required training to call agents for perfection!

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