With steadfast phone solutions, Fonebell allows your agents to manage call queues and set estimated call limits seamlessly. Customize queue prompts and call routing help you on-the-go!
Agent Login/out with Reason
Now, it is easy for your call agents to log-in and log-out of call queues using Fonebell’s communication tools, and their managers can even have a look at login/ logout status at any time.
Not only call routing and handling, but Fonebell communication solutions enable you to transfer calls only to logged-in agents for decreasing waiting time and giving quick assistance to the caller.
Barge, Monitor and Whisper
Call handling process urges managers to take up the complicated calls, examine quality and guide call agents for improvement – let Fonebell assists you in the process of training call agents.