28
Aug

Business management is a full time job where you need to coordinate various things. Out of those, contacts are the lifeblood of your business. Successful business is the result of excellent contact management. Contact management software is a powerful and dynamic tool for tracking information as well as communication activities across different business processes.

An ideal contact management solution contains the entire information of its customers, their interaction details with company’s representatives, and company’s take on their requests, complaints and feedbacks. It also houses details of prospects or potential customers’ interaction and action taken thereof. Thus, contact management mirrors the conduct of a business, and its’ data form important insights to guide a company to meet future challenges.

Providing you an organized platform where things can be managed simply, Fonebell offers reliable & customized cloud-based contact center solution. This is the place where you can manage business contacts efficiently.

Call Queues

Let your agents manage the entire calling infrastructure successfully using this feature. Fonebell solution is targeted to channelize and prioritize calls, reduce average call handing time by quick call dissemination, and thereby cope with increasing call volume in a successful manner to maintain customer –satisfaction by making solutions available to them instantly with reduced waiting time.

Unlimited Queues

Track what is important! Create call queues and manage calls across all the departments without missing important calls. Within minutes, you can connect to the clients through concerned extension.

Agent Login/out

Call agents can easily log-in or log-out of call queues with Fonebell’s contact center tools and the best part is managers can check the login/logout status of any agent anytime and across any Internet connected PCs, tablets or smartphones.

Skill-Based Routing

As per the skills and capabilities of agents, managers can transfer calls to enhance productivity. Using this contact management software, you can integrate prioritization layer in call queues.

Call Recording

Use advanced VoIP tools to record calls for analyzing the quality of customer-service delivered and skills of your agents. Evaluate performance metrics, call patterns and queue parameters. The record can help you with internal training and development process and overhauling or improving business strategy to enhance the business ROI.


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