Frequent breakdown in phone line, poor voice quality, high billing, and unexpected maintenance cost, among others – are the major concerns linked with any PSTN (Public Switched Telephone Network)-based business communication solution. Collectively, these problems take toll on the business productivity, customer satisfaction level, and ROI (return on investment). To find a way out, entrepreneurs are shifting, though gradually, towards cloud based VoIP systems or business VoIP systems. In terms of control, management and security, on-site hosted VoIP PBX services differ considerably from cloud based phone systems. Both models have their own sort of advantages and disadvantages. Hence, before taking a final call, it would not be naïve to get into the discussion- which is better – premise-based solution or cloud phone solution. This will obviously help you choose the right business phone system.

Business Needs

Remember, everything that glitters can’t be gold. On your pursuit of getting the best business phone system, you might come across different cloud telephony service providers offering on-premise VoIP PBX services and/or cloud phone systems. Your priority should be to zero in on features that are explicitly required by your business. Are the features getting connected with your employees’ job responsibilities? Will they add some sort of value to customer satisfaction, and ultimately the business bottom-line? For instance, if you don’t get calls in volume, then there is no point in opting for call reporting kind of feature. Probably, you can also avoid features like skill-based routing, call forwarding or other stuffs. In this regard, Fonebell gives you full liberty to choose what you want. You can customize your product as per your business needs. Even more on the fly you can add or remove call handling features. Thus, it doesn’t matter whether you go for premise-based solution or cloud phone solutions, all that matters is whether you are getting the right set of communication tools and functionalities manage your business better.

Upfront Investment Budget

This is a well-known fact that setting up a cloud PBX phone system asks for a comparatively less budget than the premise-based solution as in the former the fundamental infrastructure is facilitated by the provider per se, but in latter it’s the taker who makes the arrangement. If you need fewer phone terminals, say between 10 and 20, then there is no point in making colossal investment in IT infrastructure, including PBX, software, network devices, servers and more. It’s better to opt for cloud-based system against a pay-as-you-go subscription, all that you would be required to have – basic phone instruments or soft phones.

Total Cost of Ownership (TCO)

In case of cloud hosted phone service since the basic infrastructure is provided by the vendor, the consumer or client is free from the burden of planned or unexpected repair and maintenance tasks. Moreover, there is an SLA (Service level agreement) that protects the interest of the taker. There is another advantageous aspect, i.e. unified communication system, which means facilitating multiple contact mediums to users to connect and collaborate from anywhere, anytime to move business forward. Hence, cloud-hosted phone system lowers the total cost of ownership by streamlining business operations.


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